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Pay Per Order:
Frequently Asked Questions

Browse our frequently asked questions. Still need help? Contact us

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What information is included in a 'lead list'?

We'll send over the lead's name, email and discovery platform (where we found them) as standard. No campaign is the same, so sometimes we have other fields, such as gender or location.

Are you GDPR compliant?

Yes, prospecting is GDPR compliant but you must follow some rules. Read more here

How do you deliver my lead lists?

We normally send over CSV files. We build our lists inside Airtable, but export them for easy upload to your favourite email software.

Who is on your team?

We have 2 full-time members right now - Tony Maguire and Lisa Hidds. We also work with contractors to fulfil our campaigns as we scale.

Can I get a free trial?

We don't offer free trials at the moment. This is due to the fact that we're a human-powered service, so free trials would massively stretch our resources.

Are your leads cold?

We define our leads as 'lukewarm' - we use prospecting to find leads that are most targeted to a business, so you'll always be reached out to people who are most likely to subscribe to your product.

What is your refund policy?

We have a 30-day money back, refund policy.

Will this work for us?

We hope so. If we don't believe that we'll be effective (e.g. companies with very long sales cycles, certain markets) we'll let you know and provide a full refund.

Can I cancel?

Yes, you can cancel your plan at any time. Login to cancel.

What extras do you offer / What do they do?

Extras We Currently Offer:
Handwritten thank you notes - Our team will hand-write a note branded your company, addressed directly to your customer from your brand.

Coupon codes - Use coupon codes/gift vouchers on your store? We can send them directly to your customer with their order. Just let us know if it's a cash discount or percentage.

Share suggestions - Include a share suggestion with lines for you to link your social media profiles. So your customers are more likely to share their product on social media.

Announcement cards - A luxury branded piece of printed card with room for you to message customers. We suggest combining gift vouchers for true conversion acceleration.

Photo security - We will take and send photos to you of your product when it arrives, and when it is ready to be sent. This helps massively with return rates.

• Automatic order processing - Set your account to fully automated and sit back, we will automatically package all of your orders based on the settings you select.

• Fulfilment centre options - In addition to pay-per-order options, we can also hold your stock at our facility. Get in touch
here to find out more.

• Insurance - Sending high value products? We have numerous insurance options, get in touch
here.

Extras Coming Soon:
• Bows
• Ribbons
• Branded Tape
• Wax Seals
• Scent Experiences
• Sweets
• Text Updates
• Poturri
• Air Cushions
• Custom Mailer Bags
• Charity Donation Leaflets


*Existing customers receive a 10% discount on new extras

So how does this actually work?

You change the shipping address of your order to our packaging facility instead of your customers address.

We receive the order and custom package it to your requirements (that you select on our dashboard).

The order is then sent to your customer within 48 hours, fully tracked and insured up to £20.

Are my products covered if they are lost or damaged?

Yes. Every single item we package and ship for you is covered up to £20. Plus with the Starter and Pro plan we will send you a picture of every item we send. So you know it was sent safely and not damaged.

Where can my parcels be sent?

Our service is built for the UK, however we are able to send parcels worldwide. We are already in the process of offering our service in other countries. Click here to get in touch about shipping prices to other countries. Our timeline also offers information on our roll-out schedule to other regions.

Are my items tracked?

Yes your items will be fully tracked when we dispatch them to your customer. The parcels are shipped with traked 48 hour delivery. This will assure the safety of your parcel.

How much do you add to the total fulfilment time?

When we receive your item we will package and dispatch the item to your customer within 1 working day. We will then notify you when the item has been dispatched to your customer.

Why use our service?

• Reduce return rates
• Brand your business
• Increase customer satisfaction
• Increase repeat purchases

There are many different reasons why you should use our service, for a list of our top benefits click here.

Who is this service for?

This service is aimed at Shopify store owners who sell to the UK and wish to accelerate their stores revenue and increase customer experience. We take your store to the next level.

What size parcels can you handle?

In our standard plans you can ship items up to 1kg in weight and maximum dimensions of 29cm x 20.8cm x 9.5cm. If you will be selling items heavier than this, then please contact us here.

What is the different between a thank you card and a coupon code?

A thank you card is a little note placed in every package simply thanking the customer for purchasing an item from your store. This is preset and cannot be changed. The coupon code is a customized note in the package which gives your customer a voucher code to redeem on their next purchase. This will increase your customers repeat purchase rate.

I ship difficult or oddly shaped items - such as posters or fragile disks - can I still use your service?

Yes, if you shape oddly shaped items please get in touch with us and we will walk you through the various options we have to keep your item safe during transportation and delivery.

What logo is put on my orders?

You simply upload your business logo to your dashboard and that is the name and logo we will put on to all of your packages and coupon code.

I don't use Shopify but i want to use your service, can you help?

Absolutley! We have future plans to incorporate other e-commerce platforms into our dashboard, but for the moment get in contact with us here.

Do you offer seasonal packaging?

Yes! We offer packaging for every major season/holiday. We also offer additional extras such as hampers, hand-written notes, and alot more!

My supplier/sourcing agent offers custom packaging for cheaper, why would i use your service?

There are three main reasons to use our service rather than your supplier/sourcing agents packaging:

The packages will still be coming from a foreign country and therefore will turn up to your customer covered in import stamps, prices and receipts. This lets your customer know the product has originated from a foreign country, which instantly devalues the product in your customers mind.

Items often arrive in damaged and broken packaging when shipped from foreign countries.

Thirdly, packaging from foreign countries is often poor quality. SimpShip sources the highest quality packaging to use for your orders and a variety of additional extras for any order.

Do you offer environmentally friendly packaging?

Of course! SimpShip is committed to ensuring we have eco-friendly options available to all of our customers, no matter what plan they are on. Contact us for more information!

I send food/edible items, can you help?

Of course! SimpShip aims to help any business, regardless of the product. Contact us for more information!

How to make sure your item reaches our warehouse?

In order for your item to reach our warehouse correctly as well as being identified correctly when it reaches our packaging team you simply need to follow a few steps. The main thing you must ensure is that your specific Simpship ID is written in the address somewhere. On your settings page you will find the delivery address for our warehouse. As a part of this delivery address there is a unique code. This code is unique to your store and is what we use to identify which parcels are yours when they reach our warehouse. It is therefore essential you make sure this code is in the delivery address as displayed on your settings page. This will prevent your item from getting lost or not packaged correctly once it reaches our warehouse. So please make sure your unique store ID is somewhere in the delivery address for our packaging team to identify the product is yours. If you have any queries about how to set the correct delivery address please feel free to get in contact with us.

My customer claims they never received their item?

If your customer claims they never received their item then contact our support team. We will then look into the tracking information and find where your parcel is. If the item has been lost then the insurance on the item will cover the cost of the item.

How do I check the status of my parcel?

To check the status of your parcel firstly click on the orders page on the left hand side of your dashboard. From here you will be able to see all the orders you have received, our dashboard pulls the information straight from your shopify store. You can then select different orders to receive packaging. To check the status of a specific order there will be a traffic light symbol on each individual order. Green means it has been packaged and sent to your customer. Yellow means you have marked the item to receive custom packaging, but it has not arrived at our warehouse or we have not shipped it to your client yet. Red means you have not selected that order to receive custom packaging.

Are my packages safe?

If you have not selected custom packaging for an order DO NOT send it to our warehouse. As the order number will not match as it has not been selected for custom packaging. If you do not want custom packaging for a specific order then simply send that item straight to your customer. However this will turn up to your customer with foreign receipts and packaging, it will also not be insured and tracked.

What does an order in transit mean?

An order in transit is an order that you have dispatched to our warehouse. We have then packaged the order to your specific requirements and dispatched it to your customer fully tracked and insured. 🚚

What is an outstanding order?

An outstanding order is an order that you have received but have not yet currently selected to receive your custom packaging.

What extras do you offer?

We offer over 50+ extras that you can add to your orders. You can view a full list here.

What dimensions do we accept?

An extremely common question we receive here at Simpship is what size items do we accept. The simple answer, we accept nearly every size item. However the dimensions that are included in the plan prices is 229 x 152 x 152 mm ( L x W x H ).

But if your item is bigger than these dimensions we can still package and ship the item for you, however you will have to pay the additional shipping cost to get the item to your customer.

Some examples of items that would fit in our standard packages are;
Phone Accessories
Handbags
Clothing
Small shoes
Smoking Accessories
Watches
Jewellery
Hoodies
Underwear

Do I have to manually select every item I want to receive packaging for?

If you would like to select every order manually to receive custom packaging then you are more than welcome to. But if you receive a lot of orders and want to save time then you do have the option to select all your orders to receive custom packaging. To do this go to your settings page and select ‘package every order’.

What is a share suggestion?

A share suggestion is one of the many extras we offer. It is a piece of card encouraging your client to share their order on their social media if they were happy with their purchase. We have seen this improve a businesses social media presence which can lead to more orders in the future. A good social media presence gives credibility to a business and reassures potential future clients.

Can I have more than one extra per item?

Yes, you can have as many extras per item as you would like. Simply select all the extras you would like from the global brand settings page. These extras will then be applied to all of your future orders.

What is a giveaway/raffle insert?

A giveaway/ raffle insert is a new extra we are offering and is a great way to get consumer engagement and a social media presence. In the packaging we will place a piece of card which tells your client that if they mention your business on their social media they will be entered into a raffle.

What is a specific coupon code?

A specific coupon code is a code which you can provide and we will use on your extras (inserts or thank you cards). The reason for a specific coupon code may be due to seasonal changes or a high ticket item may result in a bigger discount for that client.

Can I deselect a package for custom packaging?

If you have selected the option that every single order receives custom packaging without you having to manually select each order, then yes you can deselect a package to receive custom packaging. To do this is the same process as selecting an order to receive custom packaging. Just untick the order and it will no longer receive custom packaging.

What dimensions do we accept?

An extremely common question we receive here at Simpship is what size items do we accept. The simple answer, we accept nearly every size item. However the dimensions that are included in the plan prices is 229 x 152 x 152 mm ( L x W x H ).

But if your item is bigger than these dimensions we can still package and ship the item for you, however you will have to pay the additional shipping cost to get the item to your customer.

Some examples of items that would fit in our standard packages are;
Phone Accessories
Handbags
Clothing
Small shoes
Smoking Accessories
Watches
Jewellery
Hoodies
Underwear

Do I have to manually select every item I want to receive packaging for?

If you would like to select every order manually to receive custom packaging then you are more than welcome to. But if you receive a lot of orders and want to save time then you do have the option to select all your orders to receive custom packaging. To do this go to your settings page and select ‘package every order’.

What is a share suggestion?

A share suggestion is one of the many extras we offer. It is a piece of card encouraging your client to share their order on their social media if they were happy with their purchase. We have seen this improve a businesses social media presence which can lead to more orders in the future. A good social media presence gives credibility to a business and reassures potential future clients.

Can I have more than one extra per item?

Yes, you can have as many extras per item as you would like. Simply select all the extras you would like from the global brand settings page. These extras will then be applied to all of your future orders.

What is a giveaway/raffle insert?

A giveaway/ raffle insert is a new extra we are offering and is a great way to get consumer engagement and a social media presence. In the packaging we will place a piece of card which tells your client that if they mention your business on their social media they will be entered into a raffle.

What is a specific coupon code?

A specific coupon code is a code which you can provide and we will use on your extras (inserts or thank you cards). The reason for a specific coupon code may be due to seasonal changes or a high ticket item may result in a bigger discount for that client.

Can I deselect a package for custom packaging?

If you have selected the option that every single order receives custom packaging without you having to manually select each order, then yes you can deselect a package to receive custom packaging. To do this is the same process as selecting an order to receive custom packaging. Just untick the order and it will no longer receive custom packaging.

If I don’t use Shopify can I use this service?

If you do not use shopify for your ecommerce store and are still interested then shoot us an email and we will get back to you as quickly as we can. Send as a message at contact@simpship.com.

I don’t use aliexpress as my supplier, can I still use this service?

Yes that is completely fine if you do not use aliexpress as your supplier. You can send us your parcels from any supplier as long as you set our warehouse address with your unique code.  

                                                       🛫 - 🏢 - 📦 - 🚚

You can find our warehouse address on your settings page, so as long as you set this address as your delivery address we will receive your parcels. Make sure to select every item you want packaged on your dashboard, regardless of the supplier.

If I don’t I send food/edible items, can you help?

Of course! SimpShip aims to help any business, regardless of the product. Contact us for more information!

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