Fulfilment:
Frequently Asked Questions

An extremely common question we receive here at Simpship is what size items do we accept. The simple answer, we accept nearly every size item. Every quote is tailored to your business, so if you have large, small, or a mixture of items, we will find a solution for you. If you are unsure if we can cater to your items, contact us at contact@simpship.com and we will let you know as soon as possible.

We fulfil a variety of items but there are some we are unable to ship. Please see our Terms and Conditions for the full list of prohibited items.

You can first check on the dashboard for the order which will also show the tracking for the parcel. If this does not resolve the issue, you can raise a query with our support team who will submit a claim with the relevant courier on your behalf. You will be credited any amount we receive back for your item on your next invoice. We can also easily arrange for a replacement to be despatched as soon as possible at your request.

All incoming stock should be booked in as an ASN (Advanced Stock Notification) on our dashboard. It helps to add the ASN ID to the incoming stock. Include our name and address, and your company name on the package and we will take care of the rest once it arrives with us.

Our dashboard shows all your orders with us and their status. This includes where the order is in the fulfilment process and links to their tracking if the order has been despatched. Your account manager will guide you through the dashboard and how to find all the information you need so you can check and understand where all your orders are.

If you need to edit an order, e.g. a change to the address or items, you can do this up until the point that the order is packed and despatched. If you are waiting on a change to be made/decided, we can put the order on pack and hold so it is not despatched until we have all the correct information.

Yes, we can customise your packaging and upgrade your customer's unboxing experience in a variety of ways. This could be adding a logo to the box, tissue paper, scents, leaflets, etc. We can also source packaging to best suit your items or use any packaging you send in yourselves if you prefer. We can provide options from standard to eco-friendly or luxury packaging to suit your brand.

If you have a preference on which couriers you prefer or would like to avoid, just let us know and we will find the best fit for you. Our experienced account managers can also give advice on the best services to use for your specific products and brand.

4PM Order cut-off for same-day shipping comes as standard. You can choose to increase this to 5PM or 6PM

Yes, we now offer an add-on so you can cut out the middle man and let our team handle your customer support for quick and easy resolutions.

Yes, we can receive and process your returns as standard. There is also the option to upgrade to Next-Day Returns.

As standard, we only despatch Monda-Friday, but we do offer an add-on for Saturday dispatch

No, as standard we only charge for Storage, Pick/Pack, and Shipping. Goods-in is free. There is an option to upgrade for Next-Day Goods-in.

You can raise a query about an order on our dashboard and our friendly support team will respond within 30 minutes during working hours.

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We integrate with most platforms including Shopify, Woo-Commerce, and Webflow. If you would like to check if we integrate with your chosen platform, email us at contact@simpship.com and we will get back to you as soon as possible.

You can send your stock from anywhere you like, so whether your supplier is based in the UK or is international, you can use our services.

As soon as you are signed up with us, our tech team can assist with the integration of your selling platform to our dashboard. This is completely free of charge.

Yes, we integrate with most 3rd Party Websites including Etsy, Taobao, Alibaba, Ebay, and Amazon.

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