Frequently Asked Questions

Browse our frequently asked questions for answers to our most common queries. Still need help? Contact us

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What information is included in a 'lead list'?

We'll send over the lead's name, email and discovery platform (where we found them) as standard. No campaign is the same, so sometimes we have other fields, such as gender or location.

Are you GDPR compliant?

Yes, prospecting is GDPR compliant but you must follow some rules. Read more here

How do you deliver my lead lists?

We normally send over CSV files. We build our lists inside Airtable, but export them for easy upload to your favourite email software.

Who is on your team?

We have 2 full-time members right now - Tony Maguire and Lisa Hidds. We also work with contractors to fulfil our campaigns as we scale.

Can I get a free trial?

We don't offer free trials at the moment. This is due to the fact that we're a human-powered service, so free trials would massively stretch our resources.

Are your leads cold?

We define our leads as 'lukewarm' - we use prospecting to find leads that are most targeted to a business, so you'll always be reached out to people who are most likely to subscribe to your product.

What is your refund policy?

We have a 30-day money back, refund policy.

Will this work for us?

We hope so. If we don't believe that we'll be effective (e.g. companies with very long sales cycles, certain markets) we'll let you know and provide a full refund.

Can I cancel?

Yes, you can cancel your plan at any time. Login to cancel.

What extras do you offer / What do they do?

Extras We Currently Offer:
Handwritten thank you notes - Our team will hand-write a note branded your company, addressed directly to your customer from your brand.

Coupon codes - Use coupon codes/gift vouchers on your store? We can send them directly to your customer with their order. Just let us know if it's a cash discount or percentage.

Share suggestions - Include a share suggestion with lines for you to link your social media profiles. So your customers are more likely to share their product on social media.

Announcement cards - A luxury branded piece of printed card with room for you to message customers. We suggest combining gift vouchers for true conversion acceleration.

Photo security - We will take and send photos to you of your product when it arrives, and when it is ready to be sent. This helps massively with return rates.

• Automatic order processing - Set your account to fully automated and sit back, we will automatically package all of your orders based on the settings you select.

• Fulfilment centre options - In addition to pay-per-order options, we can also hold your stock at our facility. Get in touch
here to find out more.

• Insurance - Sending high value products? We have numerous insurance options, get in touch

Extras Coming Soon:
• Bows
• Ribbons
• Branded Tape
• Wax Seals
• Scent Experiences
• Sweets
• Text Updates
• Poturri
• Air Cushions
• Custom Mailer Bags
• Charity Donation Leaflets

*Existing customers receive a 10% discount on new extras

So how does this actually work?

You change the shipping address of your order to our packaging facility instead of your customers address.

We receive the order and custom package it to your requirements (that you select on our dashboard).

The order is then sent to your customer within 48 hours, fully tracked and insured up to £20.

Are my products covered if they are lost or damaged?

Yes. Every single item we package and ship for you is covered up to £20. Plus with the Starter and Pro plan we will send you a picture of every item we send. So you know it was sent safely and not damaged.

Where can my parcels be sent?

Our service is built for the UK, however we are able to send parcels worldwide. We are already in the process of offering our service in other countries. Click here to get in touch about shipping prices to other countries. Our timeline also offers information on our roll-out schedule to other regions.

Are my items tracked?

Yes your items will be fully tracked when we dispatch them to your customer. The parcels are shipped with traked 48 hour delivery. This will assure the safety of your parcel.

How much do you add to the total fulfilment time?

When we receive your item we will package and dispatch the item to your customer within 1 working day. We will then notify you when the item has been dispatched to your customer.

Why use our service?

• Reduce return rates
• Brand your business
• Increase customer satisfaction
• Increase repeat purchases

There are many different reasons why you should use our service, for a list of our top benefits click here.

Who is this service for?

This service is aimed at Shopify store owners who sell to the UK and wish to accelerate their stores revenue and increase customer experience. We take your store to the next level.

What size parcels can you handle?

In our standard plans you can ship items up to 1kg in weight and maximum dimensions of 29cm x 20.8cm x 9.5cm. If you will be selling items heavier than this, then please contact us here.

What is the different between a thank you card and a coupon code?

A thank you card is a little note placed in every package simply thanking the customer for purchasing an item from your store. This is preset and cannot be changed. The coupon code is a customized note in the package which gives your customer a voucher code to redeem on their next purchase. This will increase your customers repeat purchase rate.

I ship difficult or oddly shaped items - such as posters or fragile disks - can I still use your service?

Yes, if you shape oddly shaped items please get in touch with us and we will walk you through the various options we have to keep your item safe during transportation and delivery.

What logo is put on my orders?

You simply upload your business logo to your dashboard and that is the name and logo we will put on to all of your packages and coupon code.

I don't use Shopify but i want to use your service, can you help?

Absolutley! We have future plans to incorporate other e-commerce platforms into our dashboard, but for the moment get in contact with us here.

Do you offer seasonal packaging?

Yes! We offer packaging for every major season/holiday. We also offer additional extras such as hampers, hand-written notes, and alot more!

My supplier/sourcing agent offers custom packaging for cheaper, why would i use your service?

There are three main reasons to use our service rather than your supplier/sourcing agents packaging:

The packages will still be coming from a foreign country and therefore will turn up to your customer covered in import stamps, prices and receipts. This lets your customer know the product has originated from a foreign country, which instantly devalues the product in your customers mind.

Items often arrive in damaged and broken packaging when shipped from foreign countries.

Thirdly, packaging from foreign countries is often poor quality. SimpShip sources the highest quality packaging to use for your orders and a variety of additional extras for any order.

Do you offer environmentally friendly packaging?

Of course! SimpShip is committed to ensuring we have eco-friendly options available to all of our customers, no matter what plan they are on. Contact us for more information!

I send food/edible items, can you help?

Of course! SimpShip aims to help any business, regardless of the product. Contact us for more information!

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Available primarily for merchants selling to the UK, shipping to other countries is available.
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